Sharief, I do thank you for the information you supplied.
Seems like there are many users out there who have experienced this same problem and it is not just with Acer notebooks but other manufacturers as well.Īny new help with this issue would be very much appreciated. Unless someone out there has any additional advice for this frustrating issue, I can only presume that it is an internal hardware/connection issue which means the notebook has to be returned to Acer for a chargeable repair which I am naturally trying to I do not want to restore her notebook to original factory settings as we will lose everything and she has already updated from Windows 8.0 to 8.1 although this problem existed before the update. On a rare occasion when the webcam was working briefly, I uninstalled and reinstalled the Acer Crystal Eye webcam software from Acer's website as this can only be installed (like the driver) when the webcam is detected.
#UNINSTALL AND REINSTALL ACER CRYSTAL EYE WEBCAM DRIVER#
I have tried uninstalling the driver and then had trouble reinstalling the new driver as the webcam could not be found! I did by chance eventually manage to reinstall the driver and I have also run Microsoft Fixit ()įor undetected hardware several times but this does not appear to help. When you do that and right-click on "Properties" for "HD WebCam", it shows an error code 45. When it is not detected, there is no "Imaging Devices" category showing in Device Manager unless you click on "View", "Show Hidden Devices". The weird thing is that it does occasionally come back briefly before failing again, most often when first powered up.
My friend's built-in webcam had been working normally for months and suddenly was not being detected by Skype or Acer Crystal Eye.
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